Privacy Policy

1. Who We Are

Highland Digital LLC ("we," "us," or "our") is a digital marketing agency headquartered in Lincoln, Nebraska, with primary marketing operations focused on the Wichita, Kansas market and surrounding region. We provide marketing automation, AI-powered communication tools, and website services to small businesses in the home services and contracting industries. We operate the website highlanddigital.net and communicate with prospective and current clients via SMS, email, and phone.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit a contact or inquiry form on our website
• Initiate a chat conversation through our web chat widget
• Book a demo call or consultation
• Call, text, or email our business directly
• Subscribe to SMS or email communications

This information may include your first and last name, business name, phone number, email address, city and state, and details about your business and marketing needs.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and demo requests
• Schedule and conduct sales calls and onboarding sessions
• Send appointment reminders and service-related communications
• Follow up on proposals and onboarding milestones
• Send promotional messages about our services (only if you have opted in)
• Improve our website and client communications

4. SMS / Text Message Communications

By providing your phone number and checking the SMS consent box on our contact form or opting in through our website chat widget, you agree to receive text messages from Highland Digital LLC at the phone number provided.

Transactional messages (demo confirmations, appointment reminders, onboarding updates) may be sent to anyone who has contacted us or provided their number in connection with a service inquiry.

Marketing messages (promotional offers, service announcements, agency updates) are sent only to contacts who have explicitly opted in to marketing communications by checking the marketing consent checkbox on our form.

Message frequency varies based on your interaction with us. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for assistance. We do not share your phone number or SMS consent with third parties for their own marketing purposes.

5. Email Communications

If you provide your email address, we may send you inquiry confirmations, proposal follow-ups, onboarding updates, and service-related communications. You may opt out of marketing emails at any time by clicking "unsubscribe" in any email or by contacting us directly.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business (e.g., GoHighLevel CRM platform, email and SMS delivery services, scheduling tools) — these providers are contractually required to protect your information
• Legal authorities if required by law or to protect our rights

We do not engage in third-party lead generation or data brokerage of any kind.

7. Data Retention

We retain your contact information for as long as necessary to provide our services and maintain our business records. You may request deletion of your information at any time by contacting us at the details below.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by clicking unsubscribe

9. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and is not linked to personally identifiable information. You may disable cookies through your browser settings.

10. Children's Privacy

Our website and services are directed to business owners and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.